Shipping & Delivery
New Zealand shipping charges depend on the value of your purchase.
Standard Shipping up to $99 - $10
Standard Shipping from $100 and over is free
Your purchase is dispatched from our Wellington Head Office, and delivery is handled by one of the national carriers.
As soon as you place an order with The Porcelain Lounge you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.
Depending on your location, delivery will be within five (5) to ten (10) business days for items in stock. Delivery to remote areas may take longer but our aim is to deliver to you as quickly as possible.
Please make sure that the shipping address and contact details are correct as we’re unable to redirect orders once they are on their way to you. The delivery address must be an address within New Zealand and cannot be a PO Box or Freight Forwarding Location.
Before we can dispatch your purchases, final payment will need to have been received for the piece. We do offer Layby options on our site and direct, please contact us at firstname.lastname@example.org
The Porcelain Lounge offers competitive international shipping rate determined by your delivery country and value of your purchase. The Porcelain Lounge uses international carriers for international orders – this is the tracked express shipping method. Please note this is subject to change for each order. If your item price will depend on the weight and/or size of the of the item and you will be notified of the amount to pay. We will notify you of this via email or phone prior to packing your order.
You are liable for any international import duties, customs & local sales taxes levied by the country you are shipping to. These taxes and duties may need to be paid in order to release your order from customs on arrival into your country.
Prior to dispatch, The Porcelain Lounge carefully and thoroughly packs the item in the brand’s original packaging, and adds additional safety measures to minimize damage during transit. If your item arrives in less than perfect condition, please contact us.
DUTY FREE OFFER
We can offer Duty Free at The Porcelain Lounge, for all our non-resident customers returning overseas. If you are travelling abroad, and wish to purchase at duty free, please contact us.
Our gift cards are delivered by email and can be forwarded on to your recipient. They can also be printed off. Gift cards have no additional processing fees & can only be used in our online store. They are valid for 12 months from purchase.