Shipping & Delivery




New Zealand shipping charges:

Standard Shipping - $17

Your purchase is dispatched from our Wellington Head Office, and delivery is handled by one of the national carriers. 

As soon as you place an order with The Porcelain Lounge you will receive an email confirmation.  Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

Depending on your location, delivery will be within five (5) to ten (10) business days for items in stock.  Delivery to remote areas may take longer but our aim is to deliver to you as quickly as possible.

Please make sure that the shipping address and contact details are correct as we’re unable to redirect orders once they are on their way to you. The delivery address must be an address within New Zealand and cannot be a PO Box or Freight Forwarding Location.

Before we can dispatch your purchases, final payment will need to have been received for the piece.  We do offer Layby options on our site and direct, please contact us at


Our gift cards are delivered by email and can be forwarded on to your recipient. They can also be printed off. Gift cards have no additional processing fees & can only be used in our online store. They are valid for 12 months from purchase.