Refund policy

RETURNS & EXCHANGES

Returns Overview
We want our customers to be completely satisfied with their purchase. We recommend you immediately inspect any goods that we deliver to you. Please ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
Goods Damaged in Transit
If any goods arrive damaged, please contact us as soon as possible. If your item/s arrive broken please email a photo of the broken goods within seven (7) days of receipt to arrange a replacement or credit voucher.
Returns and Change of Mind
Please choose carefully as refunds are not provided where you have simply changed your mind or made a wrong selection. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
However, we do happily offer a 30-day exchange period from date of receipt. Please return the item within the original packaging. Any additional shipping and postage charges are your responsibility. We recommend a trackable and insured service.
If you have a return claim, please contact us at The Porcelain Lounge by telephone or email:
09 524 4973
hello@theporcelainlounge.co.nz
Make sure to include the returns form and copy of your invoice included in your package, and mail your return to the address below:

The Porcelain Lounge Limited
PO Box 5510
Wellington
New Zealand

We will email you a credit voucher, valid for one year, that can be used at the store online.